Episode 51: Chatbot head-to-head (Lloyds vs NatWest)

In this episode, I'm putting the Lloyds Bank chatbot head-to-head with the NatWest chatbot and see how both systems handle the same enquiry.

At the start of the episode, I begin by outlining the concept of Conversational AI chatbots and then I do a screenshot walk-through of each chatbot's responses as I experienced it.

This episode is best watched, rather than listened to - so I would recommend checking it out via Spotify so you can see the video.