Episode 7: Cafes vs Branches

Prompted by the interview I read today in Tearsheet (see link below), today's episode is about the seriously stimulating Capital One Cafe strategy. What is your bank strategy for branches? I ask because I know many banks will be reviewing their branch strategy at the moment. Is it time to turn your branches into Community Cafes? (And by the way, Capital One have 50 of these Cafes!)

Here's the Tearsheet interview I mentioned featuring Shaun Rowley, Head of Cafes for Capital One: https://tearsheet.co/podcasts/how-capital-one-cafes-help-gen-z-start-money-conversations-connect-into-local-communities (the piece is authored Zachary Miller at Tearsheet)